Return & Refund Policy
Our 90-Day Fear-Free Guarantee
We stand behind VitaPaws™. If your dog isn't comfortable — or your muzzle isn't the scariest on the block — you're covered by our 90-day money-back guarantee from the date of delivery.
Eligibility
To be eligible for a return, your item must be:
- Within 90 days of delivery
- In its original condition
- For hygiene reasons, muzzles that have been worn extensively or soiled may only qualify for replacement rather than resale return — contact us and we'll make it right.
How to Start a Return
Email us with your order number and a brief reason for the return. We'll respond within 24 hours with next steps and a return address. Please do not send items back before contacting us.
Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo. We'll send a free replacement or issue a full refund — no return shipping required on your end.
Return Shipping
For non-defective returns (change of mind, wrong size ordered), the customer is responsible for return shipping costs. We recommend using a tracked service, as we can't guarantee we'll receive un-tracked returns.
Exchanges
Ordered the wrong size? We're happy to exchange it — just reach out and we'll help you get the right fit (measure snout circumference just behind the nose and match our size chart).
Non-Returnable Items
Free gifts, mystery boxes, and clearance/final-sale items are not eligible for return unless they arrive damaged or defective.