Shipping Policy
Here are both, tailored to VitaPaws and aligned with the 90-day guarantee on your product page. Drop them into Shopify under Settings → Policies (or as standalone pages).
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 5 PM or on weekends begin processing the next business day. You'll receive a confirmation email with tracking as soon as your order ships.
Shipping Times
- Standard Shipping (FREE): 7–15 business days
- Fast Delivery (+$6.99): 5–9 business days, prioritized processing
Delivery times are estimates and begin once your order has been processed and dispatched. Total time to receive your order = processing time + shipping time.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 2–4 business days for tracking to update after dispatch. You can reach us anytime for a tracking update.
Shipping Protection
If you added Shipping Protection at checkout, your order is covered against loss, theft, or damage in transit — just contact us and we'll replace it or refund you, no hassle.
Delays
Occasionally, delays can occur due to high demand, weather, customs, or carrier issues outside our control. If your order is significantly delayed, reach out and we'll help track it down.
Incorrect Addresses
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect or incomplete address provided by the customer, but we'll do our best to assist.